Refund policy

Last updated: November 8, 2026

Returns & refunds

Our return window

We accept returns within 14 days of delivery. Contact terravynny@gmail.com with your order number to arrange your return and receive the return instructions and address. Please contact us before sending an item back.

Return condition & postage

• Items must be returned in their original condition to qualify for a full refund of the item price.
• For change-of-mind returns, the buyer is responsible for return postage.
• Any loss in value caused by an item being returned in a different condition may be deducted from the refund. We will explain any deduction.
• Original shipping charges are non-refundable for change-of-mind returns.

Please package your return securely. We recommend using a trackable service and retaining your proof of postage.

Refunds

After receiving and reviewing your return, we will email you with the refund decision and any applicable deduction. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit.

Damaged, defective, or incorrect items

Please contact terravynny@gmail.com as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photographs when possible so we can review it and arrange an appropriate resolution. The change-of-mind postage and refund terms above do not limit any rights you have for faulty, damaged, or incorrect goods under applicable law.

Exchanges & order changes

For an exchange, cancellation, or change to an order, email us with your order number. We will confirm what is possible based on production, dispatch status, and availability. Please do not assume an order has been changed or cancelled until we confirm it.